Customer support & faq

contact

If you have any questions about your order, ring size, or simply want to learn more about my creations, feel free to contact me at nomesjewelry@gmail.com.

You can also reach me on Instagram at @nomes.jewelry

Shipping & returns

Please note that all orders are shipped from France, even though the creation of the collection takes place in Bali.

  • All orders are shipped via Colissimo Standard to ensure secure and trackable delivery, with a fixed shipping fee of €6.50 for France and €15 for Europe.

  • A free pick-up in Montpellier is available from December 22 to 26.

  • A free pick-up at Les Cigales, Toulouse (42 rue Boulbonne) is available from December 18 to 22.

You can select your preferred delivery option at checkout.

  • Items may be returned within 15 days of delivery.

  • Unfortunately, international shipping is not available yet.

Product care

  • Silver care
    925 sterling silver is a precious alloy made of 92.5% pure silver and 7.5% copper. This combination gives each piece strength, durability, and flexibility, allowing it to stand the test of time. 925 sterling silver is valued for its bright white color, which develops a subtle, natural patina over time. It is also hypoallergenic and resistant to tarnishing or water.

  • Gold-plated care
    Nomès pieces are crafted in 925 sterling silver and plated with 18k gold. Gold-plated jewelry needs gentle care to keep its shine: avoid prolonged exposure to water, humidity, perfume, and cosmetics, and store each piece separately to prevent scratches. Wipe them occasionally with a soft, dry cloth to maintain their glow.

  • Flexible size care
    Pieces with a flexible size are designed to adjust slightly thanks to their open design and the natural flexibility of solid silver. They can be adjusted by up to 2 European sizes, but please handle them with care. The open structure is delicate, and forcing the ring open too far may cause damage.

Find your ring size

All rings follow EU standard sizes. To help you choose the right size, I have created for you a complete size guide here

Product availability

All pieces in this drop are unique and handcrafted. Each one comes with a single stone in a single color. The model shown in the photo is a one-of-a-kind creation that will not be reproduced in exactly the same way.

Nomès package

Every order includes:

  • A jewelry box (handcrafted by a Balinese wood artisan)

  • A cotton pouch

  • A symbolic card presenting the meaning of the stone associated with your piece

  • A thank you card

Nomès family

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